Please follow these steps to resolve this issue :

1.  With a flashlight or other bright light, please check the paper feed areas of the printer and verify that there are no paper jams or obstructions in the printer that may be causing the error.  

2.  Look inside of the printer where the inks are located and ensure that there are no obstructions in there that may be causing the print head not to move freely. 

3.  Remove and reinstall all of the ink tanks in the printer. 

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