All refund process can take up between 3 to 10 business days.  Please remember that if you are returning a product, the delay can take another 5 business days to complete.  Any cancelled order will be processed within the 3 to 10 business days delay.

To request a refund, you may contact our customer service via online chat, email inquiry (support@123ink.ca)  or by calling toll free at 1-866-979-7463.